Post by account_disabled on Nov 15, 2023 4:01:33 GMT
People neglected on social networks? A person entered a company group imagine that he entered an office , a store , a salon , a restaurant for real. And you , as a trained specialist , will definitely say hello to him. Mantra # Create a Response Pattern To ensure that customer support is always carried out correctly , create a response template , a structure based on which responses to customer questions and comments are built. Print it out and make sure that the employee responsible for promoting the company on social networks hangs this template in a visible place and uses it. We work according to the following response structure greeting , address by name Good afternoon , Olga gratitude Thank you for the interesting question or thank you for your feedback answer The cost of the service is rubles or we are glad that you liked it call to action We can book you in so you don't have to call or worry about booking.
Taw , he is ready to communicate. Ask him a question , to which he photo editing servies will answer in detail and show that customer opinions are important to you. Example they wrote a review or comment to you that the subscriber likes the promotions. Thank you for the review , and then ask him what promotions on which products or services he would be happy to use. Don t be shy , maybe a subscriber himself will give you a cool idea for further work. And the value of such an idea is that it originates from the original source , the target audience. Mantra No. Don t make wasted promises.
Subscribers who wrote a neutral or positive comment cease to be loyal after the company failed to fulfill its promises to them. Example Katya wrote a positive review in your group community , you told her that you were happy and for her kind words you would give her a discount on her next purchase after all, you approved this promotion with the client at the last meeting . We conveyed this information to the client and happily forgot about it. A couple of days later, the once kind Katya wrote a negative review on your wall , saying that you are deceiving people and not keeping your promises.
Taw , he is ready to communicate. Ask him a question , to which he photo editing servies will answer in detail and show that customer opinions are important to you. Example they wrote a review or comment to you that the subscriber likes the promotions. Thank you for the review , and then ask him what promotions on which products or services he would be happy to use. Don t be shy , maybe a subscriber himself will give you a cool idea for further work. And the value of such an idea is that it originates from the original source , the target audience. Mantra No. Don t make wasted promises.
Subscribers who wrote a neutral or positive comment cease to be loyal after the company failed to fulfill its promises to them. Example Katya wrote a positive review in your group community , you told her that you were happy and for her kind words you would give her a discount on her next purchase after all, you approved this promotion with the client at the last meeting . We conveyed this information to the client and happily forgot about it. A couple of days later, the once kind Katya wrote a negative review on your wall , saying that you are deceiving people and not keeping your promises.